Privacy Policy

Crayon Digital Ltd (we, us, our) is committed to protecting your privacy and handling your personal data transparently and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect when you interact with us, how we use it, and the rights you have.

Who we are

Crayon Digital Ltd is a UK-based digital marketing agency. We operate this website (crayondigital.co.uk) and provide our customer relationship management platform, marketing automation, and related services to our clients.

For the purposes of UK GDPR, we are the data controller for any personal data you provide directly to us, for example when contacting us through our website. When we handle data on behalf of our clients as part of the services we provide, we act as a data processor; in those cases the client is the data controller. Our processor responsibilities are set out in more detail in our GDPR and Data Processing Summary.

What information we collect

• Contact details you provide when you fill in forms on our website or book a demo, including your name, email address, phone number, and company name.
• Communications you send to us, such as emails, support enquiries, and notes from booked calls.
• Technical and analytics data when you visit our website, including IP address, browser type, device type, referring URL, and pages viewed. This data is collected through cookies and similar technologies.
• Marketing preferences, including which communications you have consented to receive and any opt-outs.

How we use your information

• Respond to your enquiries and provide the services you have requested.
• Manage and improve our website, services, and customer support.
• Send marketing communications where you have given consent or where we have a legitimate interest, in line with applicable law.
• Comply with our legal and regulatory obligations.

Our legal bases under UK GDPR include consent (for marketing communications and non-essential cookies), contract (to deliver services you have signed up for), legitimate interests (to run and improve our business), and legal obligation (where required by law).

Cookies

Our website uses cookies for essential site functionality, analytics, and to improve your experience. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect how the site functions.

Sharing your information

We do not sell your personal data. We share data only with:

• Service providers we use to operate our business, such as hosting providers, email and CRM platforms, analytics services, and payment processors. These providers are bound by contract to process data only on our instructions.
• Authorities or regulators where we are required to do so by law.
• Successors in title in the event of a business sale or restructure, on the same terms as set out in this policy.

We do not transfer your personal data outside the UK or European Economic Area unless we have ensured appropriate safeguards are in place in line with UK GDPR requirements.

Data retention

We retain personal data only for as long as needed for the purpose it was collected, to provide services you have requested, to meet our legal obligations, or to resolve disputes. After that, data is securely deleted or anonymised.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where there is no compelling reason for us to continue processing it.
• Object to or restrict our processing of your data.
• Withdraw consent at any time, where we are relying on consent as our legal basis.
• Request data portability, where applicable.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

To exercise any of these rights, please contact us using the details below.

Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. Further detail on our security posture is available in our Security and Infrastructure Overview.

Changes to this policy

We may update this policy from time to time. The most recent version will always be available on this page with the last updated date shown at the top.

Contact us

If you have any questions about this policy or wish to exercise your rights, please contact us:

Through our website: crayondigital.co.uk/contact-us/
By phone: +44 7455 199395

Crayon Digital Ltd
United Kingdom